Nortel finally seems to have broken its silence. It was clear in its overall worldwide strategy that India could not be a missed opportunity and the coming of the top officials into the country like Clarence Chandran, the worldwide CEO of Nortel till a couple of months backs, and Masood Tariq, president, Asia-Pacific, towards November 2000, clearly indicated that no stone would be left unturned.

The company is estimated to have posted record revenues of Rs 296.80 crore, a growth of over 104 percent compared to that in the previous year. More than the results, it is obvious that it has unleashed its worldwide dominance in key segments like optical networking, wireless, and call center business in the Indian market place. And in one segment it has already seen unparalleled success, i.e., the call center segment. With an average sale size of around Rs 2.5 crore, it is estimated to have done a business of Rs 69 crore during the year. It bagged some large and complex deals from Office Tiger, Airinfotech, iSeva, 24/7 Customer.com, etc which involved supply of Meridian, Symposium, Clarify, and Passport.

Nortel had a two-way approach—the enterprise market and the service provider market.

Besides the quality of the solutions and its support from headquarters, what separates the company from the rest is its strength in providing and integrating both applications as well as infrastructure.