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Factsheet |
CEO: Pravin Kumar
Year of Start-up: 1994
Area of Operation: Radio Paging
No. of Employees: 1,450
Address: C 22, Safdarjang Development Area
New Delhi-110016
Tel: 011-6859985, 6969071
Fax: 011-6969076
Web Site: www.mobilinkindia.com
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SWOT |
STRENGTH: Diversified business – the company has been successfully leveraging its paging infrastructure to offer call center services
WEAKNESS: Huge paging infrastructure and dwindling subscriber base
OPPORTUNITY: Domestic call center business
THREAT: Upstart call center companies and lack of properly trained call center manpower |
The previous fiscal was a comeback year for DSS Mobile Communications Ltd,
which provides radio-paging services in ten cities across the country under the
Mobilink brand name. The company booked profits of Rs 12.74 crore on a turnover
of Rs 74.21 crore. This turnaround is a significant achievement, given the fact
that the company had incurred huge losses during the previous years and also
because the paging industry in the country is not in a good shape. It had
suffered a loss of Rs 26.58 crore in 1999-2000 and Rs 27.38 crore in 1998-99.
It appears that the company’s foray into the contact center business has
paid-off. The company is liberally and extensively using its paging
infrastructure to run both domestic and international call centers. The company
has also been successfully leveraging its infrastructure to offer a slew of
value-added services to its subscribers. DSS has also launched a Mobilink
Communication Channel used by many advertisers to promote their products.
All this has emerged as profit centers for the company. This can be concluded
from the fact that the company made profits despite a decline in the number of
subscribers from 1.79 lakh, a year ago, to 1.72 lakh at the end of this fiscal,
even though the company began with acquiring close to 15,000 new subscribers
during April, May and June 2000.
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