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It has been found that 80% of small businesses that invest in technology solutions enjoy a greater revenue, which is more than likely due to the fact they can improve their operations, as the right systems can increase efficiency, morale, and customer satisfaction.
Of course, if you want to introduce new technologies into your business, you might be struggling to pick the right option for your company from the vast number on the market. To narrow down your search, here are the five technology solutions your business needs to invest in this year.
- Analytics Tools
Every business embarking on a strategic marketing campaign must use analytics, as it can turn your accumulated data into detailed insights, which can help you to build upon a strategy’s strengths and eliminate weaknesses. As a result, you can reach your demographic on a bigger scale, which can help your business to become a leading player.
- Cloud Services
Cloud services are an ideal technology solution for companies large and small, as it is the cheapest, safest way to store sensitive files. However, you must choose the right cloud service for your needs. For example, Office 365 can provide online versions of Microsoft’s best software tools, such as Microsoft Word, Excel, OneNote, PowerPoint and more. It also allows users to save files in the cloud, which you can edit and share on any device with an internet connection. Visit Bytes.co.uk to find the best Microsoft licensing options for your business needs.
- Mobile Security
If a business owner, manager or another employee uses a mobile device for work, you must invest in mobile security services. After all, the last thing you will want is for your critical data to fall into the wrong hands if a smartphone, tablet computer or laptop is lost or stolen. Both data wiping and data encryption can safeguard all sensitive information stored on the device, so your trade secrets and reputation are protected.
- Time Tracking Software
Increased productivity can equal increased profitability. For this reason, you should invest in time tracking software, as it can help you to understand how your workforce is spending their time. As a result, you can spot opportunities to change or remove a process, so your staff can increase their efficiency. It is, however, important to confirm to your staff you’re not introducing the software to keep tabs on them, but are simply looking for ways to improve your operations for the better.
- Help Desk Applications
As 3 out of 5 Americans would reportedly try a new brand for an improved customer experience, you must aim to satisfy every prospective customer. Help desk applications should, therefore, be one tech solution you should integrate into your website. It will allow you to easily and quickly answer a customer’s questions, so can help your brand to connect with a visitor instantly. A positive experience could also convince a visitor to convert into a customer, meaning it can offer a great return on your investment.