Alcatel-Lucent to improve Telekom Srbija’s mobile customer experience

NEW DELHI: French-based telecom equipment maker Alcatel-Lucent will improve Telekom Srbija’s mobile customer experience with the deployment of its mobile device management technology.

Alcatel-Lucent’s Mobile Device Management Platform will provide Telekom Srbija, the region’s leading mobile service provider, operating in Serbia, Bosnia and Herzegovina and Montenegro, with a more flexible environment to reduce the complexities of activating, supporting and managing a wide range of mobile devices and services. This will allow Telekom Srbija to furthermore improve their performance in this segment.

For this project Alcatel-Lucent is collaborating with TERI Engineering which will provide front-line project management and maintenance support.

“At Telekom Srbija, we always aspire to improve the lives of our customers by introducing advanced technologies and services that address their constantly evolving needs for communication, information and entertainment. The new Mobile Device Management platform will substitute the existing platform, thus providing us with more advanced, proactive and innovative features, and handling a vast array of mobile devices, services and applications throughout the device’s lifecycle. It is also easily upgradeable for the potential deployment of device management for M2M," said Filip Bankovic, CTO at Telekom Srbija.

“Mobile is complex while customers expect simplicity. They expect their mobile phones and services to be up and running in the blink of an eye. Customer care is an important touch point to secure customer loyalty and differentiate an operator from its competition. We reduce complexity to make Telekom Srbija’s mobile services more seamless for their subscribers and to enable their operators to resolve customer issues in less time," said Emil Visloguzov, General Manager at Alcatel-Lucent Serbia.