Amdocs selected to enhance XL Tunai’s mobile financial services

NEW DELHI: NASDAQ-listed Amdocs, the leading provider of customer experience solutions, announced that XL Axiata, a leading mobile service provider in Indonesia, has selected the Amdocs Mobile Financial Services (MFS) solution to enhance its existing XL Tunai mobile financial services platform and introduce new services under a seven-year managed services revenue-sharing contract.

Amdocs’ solution will enable XL Tunai customers, both banked and unbanked customers across Indonesia, to use a single wallet for all financial services including airtime top-up, money transfer, credit purchase, as well as online and retail payments. It will also allow XL Tunai customers, in the future, to pay for TV media service, insurance, and travel purchases.

Amdocs will deploy and operate its MFS system, which will replace XL Axiata’s home-grown legacy system, under a dedicated managed services model. The agreement includes delivery of the overall solution, including technical design, hardware acquisition, system implementation, and third-party system integration. Amdocs will also provide dedicated business accelerator services, working closely with XL Axiata’s business team, to develop new use cases and go-to-market strategies for the Indonesian market. The solution will be integrated with online billers, merchants, and utility service providers.

“XL Tunai is one of the most comprehensive mobile financial services in Indonesia,” said Ongki Kurniawan, digital service director at XL Axiata. “With around 42 million subscribers and a strong ecosystem of dealers and merchants, we now have the capability to further enhance our XL Tunai services. Amdocs’ MFS solution along with their expert business acceleration services will enable us to quickly expand and roll out new innovative services for both banked and unbanked users.”

“People in Indonesia are increasingly using mobile phones for most of their financial transactions” said Patrick McGrory, division president for Amdocs’ emerging offerings. “Amdocs’ solution, which powers some of the most successful mobile financial services deployments worldwide, will enable XL Axiata to quickly build and deploy new services that drive innovations, open new revenue streams and win customer loyalty.”