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NEW DELHI: After receiving an overwhelming response for its products in the country, ASUS, the Taiwanese leader in mobile technology, has inaugurated its first Exclusive Service Centre (ESC) for the state of Kerala in Kochi.
The ESC reflects ASUS’ consumer-first approach and aims to give consumers a hassle-free after-sales experience.
Kerala is one of the strongest markets for Asus and Zenfone has received good response with consumer. The recently launched Zenfone 3 Max series has gained maximum traction in the market. With the view to enhance user experience and drive consumer delight, Asus has launched the exclusive service center.
Located in Kadavanthra, the ESC is easily accessible and will provide timely and efficient services to consumers, allowing them to experience ASUS products for longer durations. The centre will have manpower of 10 employees to assist customers, thus, ensuring quality support and individual attention to each user.
The ASUS ESC will cater to a wide range of ASUS products ranging from smartphones, notebook, Epad, Desktop, All-in-one, Motherboards and VGA, ensuring that consumers using products from different portfolios are engaged with. The centre spans over 1500 sq. ft. in area providing sufficient space to the visiting customers and giving them the opportunity to resolve their queries in a convenient fashion.
Commenting on the launch of the ASUS Exclusive Service Centre, Peter Chang - Region Head – South Asia & Country Manager for ASUS India said, “We are excited to launch the state’s first Exclusive Service Centre in Kochi. With this launch, we embark on a journey of a renewed commitment to ensure instantaneous service to customers across devices from just one touch point. We will further sure that the newly launched centre will help us connect with our users better. We plan to launch more such quality service centers in different locations across Kerala and the country.”
ASUS has been steadily expanding the presence of its service centres in metropolitan cities and Tier 2 & 3 markets alike. We have 164 active service centers and 8 exclusive service centers all over India.