Avaya bags nine Frost & Sullivan Awards

NEW DELHI: This year, the global leader in business communications software, systems and services, Avaya has bagged nine awards in contact center and unified communications leadership by analyst firm, Frost & Sullivan across the Asia Pacific region. The Frost & Sullivan awards recognize vendors for their abilities in growth strategy and implementation excellence, product and technology innovation, customer value leadership and market penetration in the region.

The BT and Avaya Autonomous Customer 2015 global report found 88 percent of customers would be more loyal to organizations that are easier to deal with, and an average of 84 percent Asia Pacific customers would buy more from organizations that make it easier to do so. With rising customer expectations, it is imperative for organizations to be equipped with applications and solutions that engage and deliver customer excellence.

Avaya has been recognized as a leader in delivering customer engagement solutions around the world with expertise in helping businesses manage and optimize growth, operational performance, and agent engagement and productivity. The awards reinforce the company’s capabilities in end-to-end customer engagement solutions, and the markets’ preference for Avaya as a vendor of choice.

Frost & Sullivan presented Avaya with six ‘Contact Center Applications Vendor of the Year Awards’ across Southeast Asia and India markets. The Frost & Sullivan Contact Center Applications Vendor of The Year Award was presented to the company, which demonstrates excellence in the fields of technology and revenue growth in the Contact Center Applications market. Criteria include market share and market penetration, revenue growth rates, business and growth strategy and implementation excellence, product and technology innovation, and leadership in customer value.

Avaya’s performance was recognized by Frost & Sullivan, awarding the company with the Asia Pacific Inbound Contact Routing Systems Market Share Leadership Award. The Frost & Sullivan Award for Market Share Leadership is given to the company that has demonstrated excellence in capturing the highest market share within its industry in a specific year. The award recognizes the company’s commitment to continuously evolve and remain a leading participant in the Contact Center Applications industry by adopting technologies and trends that help businesses prosper.

In addition to the contact center awards, Avaya was also recognized for its leadership in the unified communications space. The company was awarded 2015 Unified Communications Vendor of the Year for India and Indonesia for its growth and performance throughout the year.