Avaya is rightly positioned in India to help digital transformation through a multi-cloud application ecosystem: Nidal Abou-ltaif

At the virtual press conference held recently by Avaya’s International President, Nidal Abou-ltaif announced that his company is now offering cloud-based solutions and services for new and existing customers in India that will be powered by Avaya OneCloud and Microsoft Azure.

The virtual event showcased Avaya’s India & SAARC Managing Director, Vishal Agrawal, announcing the expansion of Avaya OneCloud as a Platform Choice for UCaaS and CCaaS in India powered by Microsoft Azure. 

The leaders of the company addressed the press and said that their latest offering is designed to enable customers, especially in India, on their journey to the cloud with a scalable, flexible, and robust platform.

“The set of offerings helps build team engagement and drive customer experience with innovative & agile technology. The Avaya OneCloud portfolio answers the requirements of a digital transformation with a multi-cloud application ecosystem designed to help organizations create unforgettable customer and employee experiences,” said Abou-ltaif.

Abou-Itaif indicated that Avaya in partnership with Microsoft and Google is infusing AI in boosting customer experience by giving them a choice of migration to the platform of their choice. And he says he is excited to bring the value of those partnerships to the Indian market and to its customers and partners, ensuring that the company supports India’s journey for a digital future.

Launched at the first-ever virtual edition of Experience Avaya India & SAARC, the offering combines Avaya OneCloud CCaaS and Avaya OneCloud UCaaS solutions with Azure, creating a series of compelling offerings designed to help Indian organizations supercharge their customer experiences while contending with the need for employees to work from anywhere.

Avaya MD Vishal Agrawal revealed that the Avaya OneCloud is a multi-cloud application ecosystem that provides for two key futures; the future of the customer experience center to empower customer advocates and deliver the best customer experiences, and the future of the digital workplace to introduce new ways to work and be productive across the entire organization. As a multi-cloud ecosystem, Avaya OneCloud combines the benefits of Avaya, partners, and cloud platforms such as Azure.

Commenting further, Vishal Agrawal, said, “We continue to help organizations across India as they navigate the challenges posed by COVID-19. With this new partnership, we’re enabling Indian businesses to not only contend with the pandemic but to lead the charge into a digital future with incredible customer and employee experiences – all without prohibitive Capex investments. The combination of our partners’ top-of-the-line integration capabilities, Microsoft’s immense cloud footprint, and Avaya’s leading contact center and unified communications technologies, makes for a strong proposition for Indian organizations looking to take their digital transformations to the next level.”

Agarwal indicated that the offering is available through three key Avaya partners - VIS Networks, AGC Networks, and Redington India – who will leverage the alliance to help their customers achieve enhanced operational efficiencies while delivering exceptional customer experiences.

Avaya informs that the services and offerings hosted on Azure will be able to provide an SLA-led infrastructure to reduce total cost of ownership, improve productivity and ensure ease in scalability to help organizations meet dynamic demands with ease. This helps organizations in addressing BCP needs and mobility to enable work from anywhere both from a UC and CC perspective.

Avaya says that along with its complete portfolio of offerings, the company is geared to provide customers with complete end-to-end IT solutions that ensure end customers have a single go-to vendor for all their needs.