C-Zentrix accelerates Hybrid Customer Experience platform

GURGAON: C-Zentrix has decided to accelerate its focus on Hybrid Contact Centre to help organizations across industry verticals to set up and manage their personalized customer engagement center.

Elaborating on the decision, Saket Setu, CEO, C-Zentrix, said, “Our Hybrid contact center is one-of-its kind world-class solution keeping the entire critical infrastructure and data protected on-premises, while leveraging the power of the cloud for advanced interaction management. Hybrid Contact Centre enables customers with higher agent availability backed by a robust disaster recovery setup. The solution works in sync to generate centralized reporting and is being offered across multiple geographies Pan-India, UAE, Philippines, Malaysia and other South-East Asian regions.”

C-Zentrix says that its Hybrid Contact Centre Solution facilitates an enterprise with higher prospects outreach, increased agent productivity and aims to maximize in establishing right party contacts. The hybrid solution addresses a full range of touch points for the customers across omni-channels platforms including voice, web, email, chat, video, WebRTC, mobile apps, business analytics etc.
The solution offers: Interactive Voice Response System (IVRS); Automatic Call Distributor; Auto Dialer; Voice Logger; Missed Call Solution; and Robo Call Solution.

The solutions usage is maximized in industry verticals like financial services, health services, public safety, government, banks, e-commerce firms, complaint registration services, hospitality industry, airlines, railways bus services etc. C-Zentrix aims to help organizations across industry verticals to set up and manage their personalized customer engagement center hassle free at low cost and high efficiency.