Cloud-based solutions streamline operations

What has been the impact of Cloud technology on the traditional telecom sector in India?

The combination of cloud technology and the telecom sector in India has the potential to drive innovation, improve efficiency, and provide better services to customers while enabling the growth of other industries through enhanced connectivity and communication capabilities. By virtualising network infrastructure through SDN and NFV, operators gain flexibility, scalability, and cost-effectiveness.

Cloud-based solutions streamline operations, optimise resource usage, and reduce capital expenses with a pay-as-you-go model. Cloud technology opens up opportunities for partnerships and collaborations between telecom operators and cloud service providers. This synergy allows telecom companies to leverage the expertise and offerings of cloud providers to enhance their services and expand their market reach.

What impact would 5G, Pvt LTE, Edge, and decentralised Clouds have on the industry? Are these forces already creating a change?

The combination of 5G, Private LTE, Edge computing, and decentralised clouds has the potential to bring about significant changes in the industry and drive transformative shifts in how businesses and consumers use and experience technology. These technologies collectively pave the way for new applications, services, and business models that were not feasible before.

Industries like healthcare, transportation, manufacturing, and entertainment are already experiencing significant transformations due to these technologies. There is a shift towards more edge-based and distributed architectures to handle the growing volume of data and the need for real-time processing. Companies are investing heavily in upgrading their infrastructure to leverage the advantages of these technologies and stay competitive. By and large, the combination of 5G, private LTE, edge computing, and decentralised clouds creates a foundation for future innovations like smart cities, connected vehicles, IoT solutions, and advanced industrial automation.

Can Bundled offerings and collaborations of telcos and techcos create new solutions and gains in the enterprise communication space?

Bundled offerings and collaborations between telcos and technology providers have the potential to create new solutions and generate significant gains in the enterprise communications space. These partnerships allow for the integration of telecom services with advanced technologies, resulting in innovative and comprehensive communications solutions tailored for businesses.

Bundled offerings can combine various communication services such as voice, video conferencing, instant messaging, and collaboration tools into a unified platform. This streamlines communication for enterprises, making it easier for employees to connect and collaborate seamlessly. By collaborating with technology providers, telcos can leverage their expertise to enhance connectivity options for enterprises. This includes offering high-speed internet, private networks, and secure connections for businesses with specific communication needs. By integrating communication services with advanced analytics capabilities, enterprises can gain valuable insights into their communication patterns and use data to improve decision-making and customer service.

Together 5G, private LTE, edge computing, and decentralized cloud create a foundation for innovations like connected vehicles, IoT solutions, and industrial automation.

Overall, bundled offerings and collaborations between telcos and tech providers create synergies that lead to tailored and comprehensive communication solutions for enterprises. As the communication needs of businesses continue to evolve, these partnerships are likely to play a crucial role in meeting the demands of a digital and interconnected world.

What does RingCentral bring to the table in India?

We have a lot of opportunities with the adoption of cloud-based communications technologies given the changing working dynamics in India. We want to strive for excellence in research and development, fostering innovation across the board. RingCentral offers a connected experience across modalities on a single global open platform with more than 500 APIs, over 8,500 custom apps, and more than 80,000 developers. RingCentral provides industry-leading products for UCaaS and CCaaS.

We introduced RingSense, a cutting-edge AI technology that enables conversation intelligence in business communications and collaboration, earlier this year. Furthermore, India has a wealth of talent, and we are building our engineering organisation as we scale for growth, transforming our innovation centers in India into centers of excellence and a significant R&D hub. There are already 200 employees in India, and we intend to double that number over the course of the next 12 months.

RingCentral has recently got approval to provide cloud telephony in India. How does it impact the enterprise communication market in India?

We see huge market opportunities in India. Gartner estimates IT communications services spending in India to reach USD 24.7 billion in 2023. As more global corporations turn to India to grow satellite offices and develop technology hubs, they need fully compliant, enterprise-grade solutions to ensure business continuity and seamless communications. Our goal is to be everywhere our customers are. RingCentral is currently available in over 45 countries and supports 18 languages. We have just added India to the countries we support so multinational organisations with a presence in India can leverage our cloud solutions.

What is the company’s plan for future expansion and growth in India?

We have a multi-fold growth and expansion in India. RingCentral recently got approval from DoT and TRAI to offer enterprise-grade cloud telephony in India. This cloud-based phone system can be utilised with desk phones, desktop apps, and mobile apps, facilitating the management of the phone system across branch offices worldwide. We have now added India to the countries we support so multinational organisations with a presence in India can leverage our cloud solutions.

We are also constantly trying to find new partners with whom we can work to improve the services we provide to our clients. RingCentral has a sizable partner ecosystem that includes, some of the biggest phone providers in the world, such as AT&T, Vodafone, BT, and Deutsche Telekom. Additionally, we are continuing to invest and grow our engineering organisation in India. We recently opened our first RingCentral India office in Bengaluru. India has a deep talent pool, and we will tap into that to build our innovation center in India.

shubhendup@cybermedia.co.in