Creativity, Social Intelligence to Rule the Roost

By: Partho Banerjee, President & Managing Director, Hughes Communications India

In recent years, there has been a significant increase in the number of jobs where cognitive abilities and customer service have become more important. Creativity and social intelligence, in particular, are likely to be essential skills for most new jobs created between now and 2030

The world is changing at a very face pace and is consistently growing digital in nature. I believe, technology is at the core of development across sectors and the boom in the digital revolution has triggered dramatic changes in how we view, ideate and share content.

In recent years, there has been a significant increase in the number of jobs where cognitive abilities and customer service have become more important. Creativity and social intelligence in particular are likely to be essential skills for most new jobs created between now and 2030.

There’s been a growing demand for professionals in areas such as social media, content, web design, and complex problem solving, payment card security, and integrated customer experience, cybersecurity and data analytics.

The Indian telecom sector has emerged as one of the leading potential markets in the global context. The sector has witnessed high-paced growth over the past two decades. However, connectivity, devices and application trends are changing the dynamics of the telecom and broadcast sectors.

I believe, large-scale disruption in the Indian telecom sector indicates that the fragmented structure of the sector requires a shift to a more consolidated ecosystem. It also indicates that the industry needs to shift its focus from voice to data segment as the voice market has reached a saturation point while the data market can be tapped further and offers a huge scope for growth. Broadband for underserved segment shall be a key growth area and host of technologies will come to play in this sector.

Recruitment Plans

With a strong impetus from the government towards Digital India, and the consistent business growth, we do have plans to drive workforce expansion in the coming year.

We are working on a large number of projects under Digital India and providing remote broadband connectivity. We foresee a large-scale employment generation for supporting such large networks and we expect our partners and us together should add 100 more staff on countrywide basis.

Most professionals today are looking to develop specialized skills amid the growing debate around a rapidly changing workforce environment. Aimed at corporates and working professionals, we are continuously working to provide real-time interactive onsite learning from many of the prestigious academic institutes including some of India’s leading management institutes such as the Indian Institutes of Management, XLRI, and IIFT.

Our partnerships in the executive education space have helped us deliver premium educational content in a classroom environment allowing for personalized learning. Our partnership with various stakeholders including the government and industry is aimed at driving relevant skill training to a growing workforce across the country.