Enhancing enterprise cloud experience

Service providers must invest in tools and frameworks that can help identify optimal consumption models for customers’ cloud needs

The emergence of cloud technology has resulted in a massive shift in the way businesses operate. Companies continued to use the cloud in 2022 to modernise operations and expand IT capabilities. The cloud innovation transformation will continue with its rapid turn of events in 2023 and beyond. An ever-increasing number of organisations and associations will move their services to the cloud to address evolving solutions for their businesses.

A Gartner report indicates that by 2025, cloud computing will be pervasive with over 80% of businesses moving into the cloud space. It will not only drive technological innovations but also serve as the foundation for business innovation.

This surge in cloud computing growth would be fueled primarily by cloud service providers, which collaborate with public cloud platforms to provide value-added cloud support services such as infrastructure as a service (IaaS), software as a service (SaaS), or platform as a service (PaaS). These service providers would need to provide speed and differentiation across the entire cloud adoption spectrum, from cloud migration to cloud-native innovations.

CloudOps elevates cost and operational efficiency while ensuring that companies are extracting the maximum benefits from their cloud platform.

Some organisations view cloud service providers as partners who assist in making the most of their cloud infrastructure. Other businesses, however, would like them to advise on new areas of cloud exploration due to the complexity of multi-cloud architecture. Businesses will be better placed to deal with the changing technologies and their needs if they are cued into the emerging cloud technology trends.

FinOps and cloud optimisation

With the cloud platform’s pay-as-you-go model, there is a significant benefit in not encouraging large adoption costs and only paying for what is required. Businesses now find it simpler to migrate to the cloud because of the change in investments from Capex to Opex, reducing upfront IT costs and more business agility. However, without proper discipline and lack of cost management, cloud deployments can surprisingly overrun their budgets. This is the case today for 94% of organisations that moved to the cloud during the pandemic.

Cloud service providers must invest in tools and frameworks focused on identifying optimal consumption models for every customer’s cloud needs. Cloud optimisation models help identify consumption patterns, storage efficiency and optimal utilisation. CloudOps not only elevates cost and operational efficiency but ensures that companies are extracting the maximum benefits from their cloud platform.

Platform availability and stability

While most of the cloud platforms maintain high availability, there are times when customer needs and usage would affect cloud workloads and the environment. Thus, as a cloud service provider that assures complete availability and stability, it becomes very relevant to invest in a stability monitoring tool.

A Machine Learning or ML-based intelligent platform that provides a fully automated proactive monitoring solution can act as a good first line of defence before the public cloud support teams get involved. With more and more businesses expected to be fully operating on the cloud, this is a basic yet important area for CSPs to build their tech and processes.

Cloud management portal

With multiple business functions running on the cloud, businesses are now struggling to manage the overall health and usage of their cloud platforms. They not only face cost overruns but also find it difficult to identify the correct cloud architecture that would suit their current and future business needs. This becomes more challenging when one needs accurate data points for further innovation in a multi-cloud environment.

The need of the hour is a single-view cloud management portal that acts as a cloud health dashboard, an advisory tool and a marketplace as well. This can help reflect upon current health in terms of consumption, security and best practices in a hybrid cloud environment. Furthermore, this will allow future cost modelling and help in identifying digital innovation needs.

These three areas consistently require attention and innovation from the service providers. Any cloud service provider that identifies these as key investment areas would have an edge over others in this digitally-driven future.

By Apurva Kadakia

Kadakia is the Chief Customer Officer at Hanu

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