Free customer care calling app Aino launched in India

NEW DELHI: Designed to bridge the gap between consumers and customer care departments, Aino — a unified voice-driven platform — has launched a helpdesk application. Aino application should enable efficient customer query resolution and facilities, better brand interactions with multiple service providers through a single platform. Aino also helps brands in decreasing their call abandonment rates, reducing Average Handling Time (AHT) by a minimum of 40 seconds, and saving up to 10% on customer service budget.

Available on both Android and iOS, the application enables its users to add a brand to their dashboard in order to post queries, book requests, or register a complaint. Customers can also request an instant call-back from the customer care representative or schedule the call at a time of their convenience. By automating self-service options for users, Aino allows them to handle generic queries, such as nearest dealership location, service request, bill payment etc. by themselves.

Speaking about the benefits of Aino, Divij Singhal, Founder & CEO of the company, said that with the customer service landscape in India in need of an urgent transformation, the launch of a tech-based product such as Aino, serving as an umbrella platform for multiple household brands could hold an immense promise for consumers and brands alike.

He believes that customers using Aino can benefit from a convenient and comfortable way of getting their service requests addressed, brands will be able to enhance their consumer satisfaction levels and decrease their customer service operation costs. By allowing customers to maintain relationship IDs and product-specific information for multiple brands, Aino serves as a unified database that maintains all interactions for its users. The platform will be looking to add more features such as recharge, bill payment, bill details, plan upgrade/change, and complaint registration in order to enable better brand-customer interactions and efficient and effective customer query resolutions.