HP SaaS solution adds big data capabilities

BENGALURU: Software solutions provider HP has added big data enhancements to HP Service Anywhere, a Software-as-a-Service (SaaS) IT service management (ITSM) solution.

Embedded with HP Haven, HP Service Anywhere promises to empower IT professionals with a better understanding of end user needs, enabling the delivery of a high quality of service and faster resolution to issues for an improved customer experience.

As IT teams struggle to keep pace with new business demands created by cloud, social, mobile and other rapidly changing technologies, HP Service Anywhere will help to bring together big data, social collaboration, automation and powerful search technology to deliver connected intelligence to the IT service

“Many organizations are looking to improve their service desk productivity and increase service quality, while improving the overall business value of IT,” said Saurabh Saxena, Country Director-India, HP Software.

“Applying real-time data analysis to the service desk through HP Service Anywhere adds tremendous insight and value to help IT teams in SMEs or enterprises support complex user needs, process incidents faster, reduce tickets and deliver high-quality services."

HP Service Anywhere is available immediately worldwide. Subscription pricing for both named and concurrent licenses will vary according to terms, quantity and location. It claims to analyze 100% of business data in real-time to proactively reduce tickets, deliver collaborative knowledge to both the end customer for self-service.