Lack of satisfactory telecom services drives DoT to schedule meeting with Indian telcos

The meeting is slated for December 28, 2022, and K Rajaraman, the telecom secretary will preside over it.

The quality of services (QoS) in the telecom industry is now being monitored by the Telecom Regulatory Authority of India (TRAI), at the request of the Indian government.

Consumers now face a serious challenge as a result of issues like call dropouts. The Department of Telecommunications(DoT) was compelled to schedule a conference with the Indian telcos as a result of the declining QoS.

Concerns over call dropouts and call failures have intensified as cell operators transition to 5G. Internal discussions have been taking place in the telecom sector. Following the internal discussion last week, the telecom division agreed that meeting with telcos to talk about the matter would be the best course of action.

The meeting is slated for December 28, 2022, and K Rajaraman, the telecom secretary will preside over it. According to ET Telecom report, where the development first appeared, if the timings don't work out, the meeting might also be moved up to January 2023.

It is important to note that all telco services are examined, and QoS parameters are met and already in place. Entire data present near telecom facilities is monitored by the telecom regulators. However, this excludes information from cloud servers and other sources.

In order to support Jio and Airtel's 5G technology, the majority of 5G handsets in India are currently receiving an OTA (over-the-air) updates. Airtel is installing 5G non-standalone, while Jio is deploying Standalone 5G structure.

According to the ET article, the telecoms think that this is only a short-term problem that will be fixed in a month. The reason it is happening now is that cellphones are not well-synchronized or optimised with 5G networks. The QoS provided by the carriers, however needs to quickly improve, as consumers are already worried about the rising expenses of utilising mobile services, declining service quality might just be an add on.