Malaysian operator deploys Elitecore’s online charging platform

MUMBAI: An undisclosed tier 1 operator in Malaysia has deployed Elitecore Technologies’ 3GPP compliant Online Charging System (OCS) for their voice and data services.

The solution is said to enable the operator’s subscribers to keep track of their account, services and usage in real time. It supports dynamic notifications to customers prior to reaching their credit thresholds and also supports admin action in real time on threshold breach. The solution enables real-time charging of VOIP calls over SIP interface for post-paid subscribers on FTTX network.

Elitecore’s explained that its real time OCS is a modular solution integrated with the operator’s existing CRM and billing systems, without having to go through a transformation of its existing billing system to support next generation services.

The company claims that the entire project was completed in just three months. The platform supports features such as single touch Point of Credit Governance for customer, self care service interaction in real time with accurate and timely information related to their usage, time/volume based rating, differential rating, advice of charges, shared balances, policy based discounting etc.

Dhaval Vora, VP, Product Management, Elitecore said, “With our Real Time Charging Solution, the operator is well prepared to support the growing demand for data services and benefit from enhanced real-time capabilities for its data, voice and internet services. Better real-time processing and instant notification of credit balance status enhances user experience and eliminates bill shock scenario.”

Elitecore also claims that its solution helps operators to add subscriber value through personalized offering, ensures optimum network utilization, and greatly increases service usage and ARPU. Moreover, the solution is future ready which can support multiple networks on the same platform.