NCR sees extraordinary opportunities to grow in India

NCR Corporation is a leader in omni-channel solutions and primarily known as the leading ATM manufacturer in India. The brand offers hardware, software, and service solutions across retail, financial, travel, hospitality, telecom and technology, and small business to enable over 550 million transactions daily.

“The rapidly changing dynamics of the Indian telecom industry are an open invitation for global giants looking for an untapped market with huge potential. NCR T&T’s key business expertise lies in deploying, maintaining and managing large telecom infrastructures. They have the capacity to manage and support complex networks across a variety of industries including retail, financial, hospitability, traditional office environments, manufacturing facilities, public sector and oil and gas,” said Sophia Williams, Vice President & General Manager, NCR Telecom and Technology (T&T).

“The ever changing technology landscape – including key IOT, Cloud, Big Data and Mobile Device trends – combined with globalization have created a critical requirement for access to information and communications across today’s enterprise environments,” she said.

“This has increased the need among Communication Service Providers (CSPs) and Technology OEMs to ensure comprehensive, globally consistent technology services in order to support their enterprise customers. NCR is betting big with its unique value proposition that includes comprehensive global services capabilities (field, professional, remote) and expansive multivendor competencies,” she added.

Today, they serve eight of the top 10 CSPs and Technology OEMs with a gamut of ‘whole of business solutions’ ranging from enterprise networking and unified communications to customized retail solutions for mobile operators.

“NCR is closely working with its customers who are at the forefront of fulfilling the Government’s ambitious goal of connecting Gram Panchayats with fiber as part of the Prime Minister’s 'Digital India' initiative. It includes Wi-Fi networks for Colleges and Universities in the State Government’s 'connected campus' initiative, multiple Wi-Fi networks across the country, in addition to maintaining 'Smart City' networks for India's premier tourist cities,” according to her.

“Mobile and internet usage are not limited to the city; brands are aggressively looking at rural India to drive sales. Penetration of smartphones and easy access to the internet have opened a huge untapped market. Mobile banking transactions are on the rise due to increased smartphone adoption. In addition, the digital payments ecosystem is growing by leaps and bounds in India. This is largely possible as India is transitioning to a digital economy,” she added.

“NCR is deploying a RF Microwave backbone for one of India's largest LTE based mobile service providers, additionally, the brand is also working to deploy and maintain 'Storefront kiosk solutions' for two of India’s top three leading mobile operators,” said Williams.

According to NCR, their continued investment in India is proof of the importance attached to this high growth market and their commitment to share global expertise, best practices and deep knowledge with T&T’s partners to further India’s ambitious digital revolution.

Today, NCR offers complete end-to-end solutions to enable their customers’ network transformation:

• - Enterprise Network: NCR installs, supports, migrates and manages enterprise networks in multivendor environments, assuring customers of high-availability services with global consistency.
  o 1M+ network devices supported
  o 250K network device deployments per year
  o Key Partners: Cisco®, Riverbed®, Juniper Networks®, Veritas- Wireless: NCR surveys, designs, deploys and manages wireless solutions that empower users with secure access to tools and information.
  o 100K+ Access Points installed and maintained per year
  o NCR developed the precursor to 802.11 wireless technology
  o Key Partners: Cisco, Aruba Networks®, Nokia®

  - Unified Communication: NCR designs, installs, and manages integrated voice, video, and presence solutions that enhance how teams connect and collaborate across the enterprise.
  o 200K managed voice end points supported per year
  o Key Partners: Cisco, Microsoft® Skype for Business, Polycom®

  - Storefront: NCR offers leading edge solutions to deliver a differentiated omni-channel experience that improves in-store operations and the customer experience.
  o 6K+ kiosks deployed to Telco’s
  o Kiosks improve efficiency by 1.5 FTE/kiosk and increase revenue by 5%
  o Virtual Storefront increases revenue by 2-5%
  o Customer Flow management decreases wait times 15-20% and improves appointment close rates by 10% (vs. walk-ins)

  - Workplace: NCR helps improve end-user productivity by providing a multi-channel, single point-of-contact for Enterprise Workplace support services covering workstation, telephony, connectivity, and application support.
  o 150k+ Enterprise employees supported globally
  o Multivendor support capabilities (Microsoft Windows®, Linux®, Apple® IOS, Android, etc.)
  o Global field service capabilities for on-site support

  - Data Center: NCR designs, installs, optimizes, and maintains the newest in data center technology and architecture across many vendor platforms. This allows businesses to take full advantage of the latest in software defined networks, big data analytics, and the direct benefits of cloud (private/public/hybrid) to meet their business needs.