Ozonetel unveils speech recognition on CloudAgent

BENGALURU: Cloud Communications services provider Ozonetel Systems has launched speech recognition on CloudAgent, the Contact Centre Solution.

Last year, Ozonetel acquired the speech recognition business of Yantra Software, a provider of speech and voice technology products and services.

The objective was to integrate their speech capabilities into the core KooKoo platform so that KooKoo developers can start building speech applications for providing quality services at a lower cost to its customers, a release said.

Ozonetel has spent close to a year testing the software with its platform using various dialects and trying to make the system foolproof before launching it to the end customers.

With the launch of Speech Recognition, Ozonetel will redefine the whole IVR experience for the end customers. The technology can immensely benefit businesses who are trying to reach the base of the pyramid market segments, a release said.

People who cannot read and write, can now verbally respond to the IVR prompts instead of having to feed in digits through the mobile keypad. The IVR prompts can be in the local language. Our vision is to solve the customer communication problems for businesses and this is another big leap in this direction. The reach and impact that the speech recognition technology can provide can be humongous, it said.