PepperTap updates app with customer id protection, order modification

NEW DELHI: India’s homegrown hyperlocal grocery delivery service, PepperTap has launched two new features, Number Disguising and Order Modification on its mobile application to raise the safety and convenience level it currently offers to its customers.

PepperTap says that the Number Masking feature on its backend application ensures that phone numbers of its end customers remain undisclosed to its delivery boys. Peppertap has tied up with Exotel, a leading cloud telephony company that pioneered this feature in India.

Now all customer calls will be routed through the company’s server. Delivery boys will get a click to call option on their mobile device and instead of the customer’s number they will only be able to see a standard call centre number.

Navneet Singh, CEO & Co-founder, PepperTap commented, “We have come up with these unique features with the sole aim of offering safety and convenience to our customers. The number disguising feature will offer enhanced privacy by eliminating the risk of their mobile numbers getting leaked. The other feature is also of immense benefit to our users as they will now be able to make changes in their current orders easily. Through these newly enabled features, we strive to provide a world class experience to all our customers who transact regularly through our mobile application.”

The Order Modification feature of PepperTap is also live on PepperTap’s application. It enables customers to change their current order i.e. add more products or remove them from the list, while it is in the order receipt stage.

With this launch, the company has gone one step ahead in fulfilling its aim of making grocery buying, a seamless and smooth task for its customers on mobile.