Tanla and Kore.ai forge exclusive partnership; offer Conversational AI Solutions on Wisely

Bangalore: Tanla, a leading global CPaaS provider, and Kore.ai, the world’s leading enterprise conversational AI software platform and solutions company, announced an exclusive partnership in five countries – India, United Arab Emirates, Indonesia, Vietnam, and Philippines. This partnership offers enterprises and brands the ability to upraise the digital experiences of their key stakeholders: customers, partners, and employees through conversational artificial intelligence (AI) based Natural Language Processing (NLP) system. For the users, this effectively translates into digital interactions becoming intuitive and meaningful.

Kore.ai offers enterprise-grade, end-to-end, no-code conversational AI platform and AI-first solutions that serve as a secure foundation for enterprises to design, build, test, host, deploy and manage virtual assistants, process assistants and conversational digital applications for optimized customer, employee and agent experiences across voice and digital channels. The Kore.ai Experience Optimization Platform (XO) supports on-prem and cloud deployments for more than 35 channels in 100 languages. Kore.ai also brings with it an experienced and dedicated team to jointly accelerate product development and go-to-market (GTM) with Tanla in India and other focus geographies.

Tanla serves marquee clients across all major industries, transforming the way the world collaborates and communicates through innovative CPaaS solutions, touching over a billion lives with its purpose “EC*2.”

Co-developed with Microsoft, Wisely is the world’s 1st blockchain-powered cloud-based platform that connects enterprises and suppliers through a secure ‘express route’, ensuring complete transparency and a single source of truth that results in immutable audit trails and zero dispute settlements.

The conversational AI market is growing at a rate of approximately 21% CAGR (source: Market Digits) while the Indian market itself is expected to grow at a rate of 25% CAGR (source: Gartner, Expert Interview). This outlook presents a huge growth opportunity in the conversational space.

Commenting on the partnership, Raj Koneru, Founder and CEO of Kore.ai said, “Enterprises are looking for technologies that help them create extraordinary customer and employee experiences, which positively impact business outcomes. Through this partnership, Tanla and Kore.ai will jointly offer a first-of-its-kind customer engagement platform offering conversation-first experiences that can automate and optimize voice and chat interactions across multiple channels, languages, and regions, while retaining the human touch all through. We are thrilled to work with a partner like Tanla that will help us advance our vision of creating extraordinary customer, employee, and agent experiences.”

“The Tanla – Kore.ai business partnership is a key milestone in our pursuit to provide best-in-class next-gen solutions to our enterprise customers. This partnership will provide cutting-edge AI solutions on Wisely Platform to help clients realize the value of truly omnichannel digital customer experiences,” said Uday Reddy, Founder Chairman and CEO, Tanla Platforms Limited.

Tanla and Kore.ai are confident that this collaboration will usher in a new era of automated and seamless digital communication that will elevate customer experience to new heights while helping enterprises build a better relationship with their customers.