Wipro, SugarCRM partner to deploy CRM Solutions for global enterprises

BENGALURU: India’s leading IT company Wipro Limited has signed a partnership with US-based SugarCRM to offer Customer Relationship Management (CRM) solutions to enterprise customers.

As part of the partnership, Wipro is establishing a new SugarCRM practice within Wipro’s CRM service line. The company is also building a SugarCRM Center of Excellence (COE) with SugarCRM-trained and certified employees who can attend to customers worldwide. Wipro currently has more than 55 COEs designed to offer clients, the best technologies available for transformative business solutions. As partners, Wipro and SugarCRM anticipate addressing the increased expectations of empowered customers and will jointly offer enterprises a tool to act as the catalyst for a seamless customer experience.

“We look forward to working with SugarCRM that helps enterprises to drive a customer-centered transformation,” said Hiral Chandrana, Vice President & Head, Business Application Services (BAS), Wipro Limited. “We are delighted to strengthen our CRM portfolio by the addition of this modern CRM solution which empowers individuals to build extraordinary customer relationships and drive business performance.”

“This partnership comes at a very exciting time for our customers,” said Clint Oram, Co-founder and Chief Technology Officer, SugarCRM. “Enterprises in the manufacturing and services industries are increasingly turning to SugarCRM as a better and more flexible choice for CRM. Wipro’s global reach and strength in CRM consulting and services will accelerate our customers' ability to transform their customer relationship management strategies. Customers are already choosing SugarCRM and Wipro together – the beginning of a very productive relationship.”