YES BANK partners with Payjo to enable chatbot aided digital banking

MUMBAI: YES BANK has taken a big step forward in adopting Artificial Intelligence (AI), in partnership with Payjo, a leading AI Banking Platform based out of Silicon Valley, California.

YES BANK is launching its wallet services through a chat-based financial assistant in partnership with Payjo on Facebook Messenger. This will soon be available on other popular social media channels like Skype, Slack and WhatsApp. With widespread use of instant messaging, YES Pay will be an effortless way to recharge your mobile and DTH, send-request money and pay utility bills.

The YES Pay Bot will be an AI-driven Bot for a wallet and will complement the YES Pay wallet service with over half-a-million users.

The AI-powered YES Pay Bot will carry out financial transactions over a friendly chat but also answers banking queries and requests in a conversant manner. The technology enables the bot to give quick, personalized responses and real-time insights on transactions. Further, it works harmoniously across multiple channels like web, mobile and IVR. Over time, AI-powered Bots become more astute and can act as personalised banking assistants which can forecast customer requirements and provide a personalised panoramic view of spending trends.

“As a leader in embracing the Digital Banking ecosystem, YES BANK is glad to partner with Payjo to introduce AI-powered Bots offering financial transactions capabilities to customers in an intuitive manner to improve their banking experience,” said Ritesh Pai, Senior President and Country Head, Digital Banking at YES BANK.