ZephyrTel acquires ResponseTek’s Telco Business

London-based ZephyrTel has acquired ResponseTek’s Telco business with immediate effect. The acquisition of ResponseTek is part of ZephyrTel's plan to deliver value to telecom businesses worldwide through strategies that surround Business Support Systems (BSS) and the rapid deployment of cloud native solutions.

ResponseTek has experience in enterprise Customer Experience Management (CEM) solutions, drives hardline revenue growth through effective, easy to use and engaging solutions that provide insight and action on how to retain customers, grow share of wallet and add new customers.

ResponseTek’s product, previously known as ‘ResponseTek Listening Platform’, will be marketed as ‘ResponseTek for Telco’ under the ZephyrTel brand. The platform will be taken to market in the same way that other acquired software products in ZephyrTel’s portfolio, such as Mobilogy, PeerApp, VoltDelta, Vasona, NewNet Messaging and NewNet Interact, are currently sold.

In line with the acquisition ZephyrTel CEO, Mike Shinya, commented, “It is a great privilege to add ResponseTek for Telco to our growing cloud product portfolio, a further proof point towards our goal of providing value to telecoms businesses worldwide. We aspire to be a leading partner to Telco companies in their digital transformation and cloud migration programs, as we continue to acquire and develop new solutions that bring efficiencies and productivity gains to our customers.”